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Hiring Leader Interview Toolkit

Take the guesswork out of hiring with the Hiring Leader Interview Toolkit—your go-to resource for selecting top talent with confidence.
This comprehensive set of guides and documents equips hiring leaders with everything they need to conduct structured, insightful interviews, create outstanding candidate experiences, and make informed hiring decisions.
From crafting the right questions to evaluating candidates effectively, this toolkit ensures every interview is a step toward building a stronger, more successful team.

main features

  • Gain confidence with role-specific guides to hire top talent.
  • Stay organized with easy-to-use feedback and rating forms.
  • Master the interview process to make a great first impression every time.
  • Ensure fair, consistent hiring with clear guidelines on what to ask (and avoid).

Links & Info

about the guides

Click Here to Access the Interview Prep Guide

This guide outlines the steps you will take before the interview to create a positive candidate experience. We outline the hiring process, share how to effectively prepare for the interview, discuss resume review strategies, and provide important information about the questions you ask a candidate.

Click Here to Access the Hourly Interview Guide.

These guides are organized by business unit and contain questions designed to determine a candidate’s competency for the role and their potential fit within the Westgate team. Each guide has a section for you to take notes alongside the questions to help you remember the candidate’s responses. 

Click Here to Access the Probing Questions Guide.

Have you ever felt like a candidate’s response to a question doesn’t give you the info needed to make an informed decision? Utilize the Probing Question guide to dig deeper and get more meaningful responses to your interview questions.

Click Here to Access the Candidate Rating & Consensus Forms.

Are you one of several interviewers speaking with a candidate? Use the Candidate Rating Form to ensure that your team is organized and consistent when considering each candidate.

Click Below to Access the following Role-Specific Guides:

Our guides will help you recognize key questions for roles that you commonly interview for!

STAR Method Guide - Westgate Resorts L&D
WESTGATE RESORTS
LEARNING & DEVELOPMENT

STAR

Master the Art of Behavioral Interviewing
S

Situation

Set the scene. Where were you? What was happening? Keep it brief but provide enough context for understanding.

T

Task

Explain your responsibility. What did you need to accomplish? What was your goal or objective?

A

Action

Most Important! What did YOU do? Be specific and detailed. Use "I" not "we".

R

Result

Share the outcome. What happened? Quantify when possible. What did you learn?

In Practice

Question: Tell me about a time you handled a difficult situation with a guest.
S: A guest arrived for check-in but we had no record of their reservation in our system.
T: I needed to find them accommodations immediately even though we were at 95% occupancy.
A: I apologized sincerely and took ownership of the situation. I checked our sister property and found availability for their first night. I personally called to confirm their room, arranged complimentary transportation, waived their parking fees, and followed up the next morning to ensure their transfer went smoothly.
R: The guests left a 5-star review specifically mentioning my problem-solving and proactive communication. They rebooked with us for the following year and became repeat guests.

Key Reminder

Dedicate 50% of your response time to the ACTION section. This is where you demonstrate your specific skills, decision-making, and contributions.

Westgate Resorts Learning & Development

HLIT Training

Training for the Hiring leader interview toolkit is coming to a resort near you!