Starting in 2025, Westgate’s Performance Evaluations will be submitted in a digital format from the LMS (Learning Management System) instead of on paper. 

Evaluations will be accessible on computer, laptop, and tablet devices. Mobile devices are not supported at this time.

No, performance evaluations cannot be completed on phones as the system is not
currently equipped to complete evaluations on mobile.

We strongly recommend leaders complete a performance evaluation for every Team Member.  These evaluations help identify areas for improvement, recognize achievements, and provide valuable feedback for professional growth and development. 

Team Members hired after June 15^th are ineligible for merit increases.

Transferring, getting a promotion, a market adjustment, etc. does not make someone ineligible for a merit assuming they otherwise meet the eligibility criteria.  However, if someone has received a salary increase because of a transfer, promotion, market adjustment, etc. the manager should take that into consideration when making a merit recommendation.  Depending on the size of the increase, the recentness, and the Team Member’s overall compensation in the role the manager may choose to recommend a full merit, a smaller merit, or possibly no merit. It’s very situational and if leaders have questions they should consult with their HR partner.   The June 15th date only applies to new hires. 

Team Members hired after June 15^th are ineligible for merit increases.

• October 20 – Evaluations, including self-evaluations, launch in Westgate Learn.
• November 3 – Self-evaluations should be submitted.
• November 10 – PayScale tool opens for merit recommendations. 
• November 28 – Leader merit recommendations are due in PayScale.
• By December 8 – Leaders should deliver performance conversations and performance ratings to Team Members. Leaders should release the evaluation and have the reviewees acknowledge it.
• December 12 – Effective date for merit increases.  
• December 16 – January 1– Leaders receive approved merit and communicate with Team Members.
• January 2, 2026 – Merit increases will be reflected on this paycheck. 

There are three (3) types of evaluations that are assigned based on your job title and responsibilities:

1. Exempt: Assigned to exempt salaried Team Members. All exempt Team Members are required to submit a self-evaluation.
2. Non-Exempt People Manager: Assigned to non-exempt hourly Team Members with direct reports or supervisory duties. Required to submit a self-evaluation.
3. Non-Exempt: Assigned to non-exempt hourly Team Members. Those who have leadership or support role responsibilities are required to submit a self-evaluation.

Evaluations are conducted by each Team Member’s direct manager (the Reviewing Leader) as reported in ADP. 

Please direct any issues regarding hierarchy to your HRIS partners. 

If the evaluation did not launch to the correct reviewer, please reach out to learn@wgresorts.com.

Self-evaluation allows the Team Member being evaluated to submit their perspective on their performance and mirrors the same questions and performance areas as the evaluation. It also provides the opportunity to submit commentary that the reviewing leader will have access to. 

• Self evaluations should be submitted as soon as possible (after launch on October 20th) to provide reviewers adequate time to consider input before submitting evaluations.
• Self-evaluation is required for all exempt Team Members.
• For non-exempt (hourly) Team Members, only those in leadership or support roles are required to complete a self-evaluation. Frontline hourly roles—such as front desk agents, housekeepers, engineering techs, security officers, and similar positions—are not required to submit a self-evaluation.
• Click here to view a chart that helps verify if you need to complete a self-evaluation.

Managers of reviewing leaders can view completed evaluations in Westgate Learn under their Team Performance Reviews > View Only area.

For overall status updates, department heads and managers can email learn@wgresorts.com.

• The Reviewing Leader can add a Co-Planner to a review. This invites another leader (up to 3)
  to share their perspective on the reviewee’s performance.
• Instructions on how to add a Co-Planner can be found in our Co-Planner Reference Guide (Click Here).

If the reviewing leader or manager of a Team Member is on leave of absence (LOA) please contact learn@wgresorts.com or enter a ticket through our IT ServiceNow portal so the reviewer can be adjusted. 

No, only the reviewing leader can finalize a Team Member’s evaluation. The co-planner fills out an evaluation similar to the reviewing leader’s view, but it will not be visible to the Team Member being reviewed. The co-planner also cannot finalize the evaluation – the reviewing leader must ‘release’ the completed evaluation to finalize it and send it to the Team Member for sign-off. 

Training will be offered in several formats. Reviewing leaders will be assigned online training in the LMS.

• Live Webinars: Hosted to provide a summary of changes and introduction to the new system. These webinars will take place from Oct 6th to 17th. 
• eLearning Guides: Online video based learning will be available in the LMS (linked above) starting Oct 1st. 
• PDF Guides: Written, printable document guides are available on this page.

It is important that you do not release an evaluation before you have met with your Team Member. The performance conversation must always happen first so the Team Member hears their results directly from you and not through the system.

When you click Release, your Team Member will immediately gain access to their full performance evaluation in Westgate Learn, including all ratings, scores, comments, and written feedback you have entered.

• Once released, evaluations cannot be edited or retracted.
• Your work will not be lost. As long as you click Save after each step, your ratings, comments, and progress are stored until you are ready to release.

Best practice: Update evaluations before the performance conversation occurs, release them immediately after the conversation, and ensure that each Team Member signs off on their evaluation (from their Westgate Learn account). All releases and acknowledgements must be completed before the December 8th deadline.