Front Desk Console
News & Updates

Join us as we count down the time left until the
company-wide launch of Front Desk Console (FDC) on January 27th, 2025!
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What's in it for you?

The next chapter of FDC brings...

Streamlined Processes

Designed to help you save time, reduce hassle, and focus on providing excellent service.

Enhanced Tools

Empowering you with new technology, reflecting the hospitality industry's latest advancements.

Intuitive Experiences

Making your Team Member experience seamless so you can facilitate flawless guest experiences.

Roll-out Schedule

Phase 1 roll-out training begins at the Lakes on January 7th, 2025 and ends on January 9th, 2025.  

Phase 1 roll-out training begins at the New York Grand Central location begins on January 9th, 2025 and ends on January 12th, 2025.  

Phase 1 roll-out training begins at the Villas on January 14th, 2025 and ends on January 16th, 2025.  

Phase 1 roll-out training begins at River Ranch on January 20th, 2025 and ends on January 22nd, 2025.  

Who are the Subject Matter Experts (SME)s that will train you?

MEET THE roll-out team

Adeylit Lee

GEM Supervisor & MIT Graduate

Stephanie Diehl

Front Desk Manager

Justin Jackson

Front Desk Manager

daniela Rodriguez

Rooms Division Manager

Robert suarez

Front Desk Manager

guillermo Benitez

Rooms Division Manager

Nick Deprimo

Front Desk Manager

Giovanta Perkins

Front Desk Supervisor

Hillary Mayorga

Room Services Supervisor

David Olave

Front Desk Agent & CFT

KYla Scott

Front Desk Supervisor

Miranda Buschman

Front Desk Supervisor

Julie Baldwin

IT Support

Jacquelyn Burris

IT Support

James Blackburn

IT Support

Aleksandra Putnam

Resort Operations Director

Rei Cabrera

Operations Trainer

daniela Betancourt

Operations Trainer

Faith Brown

Operations Trainer

Sarai Avila

Front Desk Supervisor

Here's a sneak peak of what's coming.

Learn more about FDC by watching this preview from Omar Braham, National Director of Guest Services.

Let's get started. access help resources below.